[Tasl] HeritageQuest Online is HERE!!

[Sue Maszaros]

Today is the day! HeritageQuest Online is now a part of the TEL collection of databases. 


A link to HeritageQuest has been added to the TEL Portal at www.tntel.info. If you would like to provide a direct link to HeritageQuest Online on your library's website, you may use the following URL: http://www.heritagequestonline.com 

Libraries for which I had IP addresses have been setup so that no username and password is needed to access this database from within your library or school. For remote access, however, a username and password will be required. 

ProQuest will be setting up each library with its OWN UNIQUE USERNAME and PASSWORD for remote access to this database. You may distribute these usernames and passwords to your library's patrons. To secure your library's username and password, please contact Kim Levicki at Kim.levicki at proquest.com or 1-800-521-0600 ext. 246. Please understand that this process may take some time and this week will be especially hectic because everyone will be trying to secure their usernames and passwords at the same time.

Other ProQuest Information:

- To retrieve USAGE REPORTS for your library, go to http://persi.heritagequestonline.com/hqoreports  
 
- For product TRAINING MATERIALS, go to http://www.proquest.com/products_pq/training/ There will be a number of HeritageQuest training opportunities. Look for more information coming soon.

- CUSTOMER SERVICE United States and Canada 1-800-521-0600, ext. 2971, 8:00 a.m. - 6:00 p.m. EST, Monday - Friday, or Email: customer_service at il.proquest.com 

- For online TECHNICAL SUPPORT and FREQUENTLY ASKED QUESTIONS visit the Technical Support Center at http://www.il.proquest.com/techsupport/ You may also contact Technical Support directly, 8:00 a.m.-midnight EST, Monday-Sunday at 1-800-889-3358, 8:00 a.m. - midnight EST, Monday - Sunday, or Email, Contact Technical Support at http://proquest.com/techsupport/tech-contact.shtml 

-  For SEARCH ASSISTANCE, please call 1-800-889-3358, 8:00 a.m. - 5:00 p.m. EST, Monday - Friday


Please let me know if you experience any difficulties and I will work with ProQuest to get any problems resolved as quickly as possible. 

Enjoy HeritageQuest Online!! 




Sue Maszaros
Special Projects Coordinator
TN State Library and Archives
403 7th Avenue North
Nashville, TN  37243
Phone:  615.532.4627
Fax:  615.532.9904
URL: www.tntel.info 
Sue.Maszaros at state.tn.us